Refund policy

To make a return in the event of a problem upon receipt, you can contact us at the following address: contact@bellafleurfrance.fr. Please note that returns must be sent to the following address: SARL BELLAFLEUR AVENUE ARTHUR RIMBAUD 62219 LONGUENESSE.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any return-related questions at contact@bellafleurfrance.fr.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants) and custom-made products (such as special orders or personalized items). Please do not hesitate to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item. Please always contact us before returning your order.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return was approved, please contact us at contact@bellafleurfrance.fr.